SANDALS JOINT STOCK COMPANY encourages customers to check the condition of the product before paying to ensure that the goods are delivered in the correct type, quantity according to the order and the condition is not defective or damaged. In case the customer signs the delivery receipt at home, it means that the product that the customer has received at that time has no problems. We will not deal with any customer complaints thereafter.
- Return policy
Terms of return and exchange:
You can return the item if the item is defective due to the manufacturer, in transit or wrong delivery. However, you cannot return the item once it has been received and checked with our sales or delivery staff.
Before placing an order, we recommend that you carefully review product and price information before completing your order. When your order is placed on our app of SANDALS JOINT STOCK COMPANY, it will be shipped immediately and cannot be changed, thank you!
We will support customers to change to products of equivalent value and not refund if you buy directly at our systems of SANDALS JOINT STOCK COMPANY and checked upon receipt.
Ways to return or exchange purchased goods:
- You can exchange your purchased items while our delivery staff SANDALS JOINT STOCK COMPANY delivered and confirmed immediately. However, you must keep the voucher (invoice).
- Product must be in the same condition as when SANDALS JOINT STOCK COMPANY deliver the product to the customer, unused, unboxed or stamped & 100% new since purchase & unpacked.
- Products returned directly at the store where you purchased the product.
- The renewed product will be of equal or greater value than the previously purchased product. SANDALS JOINT STOCK COMPANY does not offer refunds once customers have purchased products.
- Refunds are not accepted if the products are included in the promotions. In other cases, the decision-making power will belong to SANDALS JOINT STOCK COMPANY When employees of SANDALS JOINT STOCK COMPANY has carefully checked & accepted the returned goods, the exchange will be done automatically.
- Refund Policy
Refund term: SANDALS JOINT STOCK COMPANY will only refund the customer when SANDALS JOINT STOCK COMPANY confirms that the Returned Goods have been received and there is no need for an exchange of equivalent value.
How to get your money back: Depending on the case, the refund will be transferred to the Buyer's designated credit card/bank account or by a method agreed upon by the two parties.
Refund cost:
If the product is verified not to be the fault of SANDALS JOINT STOCK COMPANY Buyer must pay shipping for returned goods.
- No exchange in the following cases:
- The product is no longer intact SANDALS JOINT STOCK COMPANY
- Present.
For more detailed information, please contact Customer Care SANDALS JOINT STOCK COMPANY or please contact: 02633921616 for help. Thank you!
